IT Consultant
Hello, I'm Lisa Wicklein
hello@lisawicklein.com
(813) xxx-xxxx
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Skills & Expertise
Technical Support & Troubleshooting
Over 10 years diagnosing hardware, software, and network issues across diverse environments, from POS systems to enterprise workstations, ensuring rapid resolution and minimal downtime.
Active Directory Administration
Extensive experience managing user accounts, group policies, and domain controllers across enterprise environments, including Identity Management compliance and security protocols.
System Deployment & Imaging
Knowledgeable in SCCM-generated Windows images, MDT configurations, and deployment scripts for large-scale enterprise system rollouts supporting major corporations and government agencies
ITSM & Ticketing Platforms
Proven experience with BMC ITSM ticketing platform managing 20+ daily tickets, with skills comparable to the ServiceNow platform, focusing on SLA compliance and incident tracking.
Client Relations & Communication
Exceptional written and verbal communication skills developed through years of client-focused IT consulting, managing stakeholder expectations and delivering technical guidance..
Project Management & Documentation
Strong organizational skills in planning IT initiatives, documenting processes, and coordinating cross-team collaboration developed through entrepreneurial IT consulting business.
Work Experience
2014 - 2024
Entrepreneur: IT Support and Design Consultant
7 Labyrinths, St. Charles, MO, & Tampa, FL
- Provided technical support to private clients, troubleshooting software, hardware, peripheral, and network connectivity issues.
- Managed IT consulting business operations including client relations, project planning, and technical documentation.
- Developed technical expertise through continuous learning in system troubleshooting and client support methodologies.
2012 - 2014
Freelance: IT Support Specialist
St. Charles, MO
- Diagnosed and repaired computing, printing, and networking equipment for local clients.
- Remediated malware infections and resolved security vulnerabilities on client systems.
- Delivered on-site technical support for connectivity issues and network troubleshooting.
2008 - 2011
Desktop Engineering and Deployment Specialist
Multiple Professional Recruiters | Contract positions, Tampa, FL and Washington, D.C.
- Delivered Desktop Engineering services using SCCM-generated Windows images with preloaded software for enterprise users to help support large-scale I.T. deployments efficiently.
- Facilitated seamless user profile and data migrations by leveraging tailored MDT configurations, deployment scripts, and hosted network solutions.
- Adhered to enterprise Identity Management compliance using Active Directory and Group Policy templates.
- Collaborated with Dell, HP, IBM, and other service providers to execute Enterprise Asset Management Tracking.
- Contract customers served included Center for Audit Quality, General Dynamics, EEOC, Logistics Management Resources, UDUSA, Congressional Budget Office, Johnson & Johnson in collaboration with Microsoft and Idea Integration, Smith and Nephew, and Merck-Medco.
2006 - 2008
Technical Support Specialist
Adecco, Sapphire Technologies | Tampa, FL
- Provided POS Technical Support for Nielsen Media, Circle K, and Verifone utilizing Citrix, BPN, and Identity Management tools, including Active Directory, to resolve internal customer issues efficiently.
- Delivered technical support in a fast-paced call center environment, assisting internal customers with Windows, Microsoft software, hardware, and network-related issues to ensure operational continuity.
- Managed and resolved 20+ BMC Remedy Tickets daily for incident reporting, applying skills comparable to modern ServiceNow Help Desk ITSM integrations to streamline issue tracking and resolution.